GlobalLink BPO is a globally competitive customer service-oriented organization that replies to the demands of
business process outsourcing. Our company is one of the most trustworthy call centers in the Philippines and the U.S. Certified by the SEC in December 2005, we opened our doors to the first team of specialists in March 2006.

What we do

Top of the line solutions to build your bottom line

Global Link BPO operates through a two-tier strategy called the Successful Action Plan (SAP). With this plan, we combine offshore and U.S. talent delivering maximum efficiency for our clients. We are steadily evolving due to the increasing demand for global outsourcing. Some of the industries and areas of expertise include financial companies, online business markets, CPA, buying the sale, trial offers, straight offers and logistics.

Our Services

What we do

GlobalLink BPO is a Business Process Outsourcing provider with a local presence. Our organization can adapt quickly and efficiently to any service requirements via telephone, web, fax, email, and SMS. We take great pride in providing global business process (BPO) outsourcing to a variety of market segments. Our team combines industry knowledge and expertise with strategic planning and solid execution, providing clients with cost-effective real business solutions at every stage of a customer’s life cycle.

  • Drastically Reduce Your Overhead Costs with Global Business Outsourcing
  • Our Entire Management Team is U.S. Based
  • Escalation Calls Instantly Routed to Top-of-the Line Managers
  • Online Access to Call Recordings Available to You Anytime
  • Rigorous Agent Training and Performance Evaluations Get You Results
  • 24/7 Call Centers with 99.9% Uptime Builds Your Revenue While You Sleep
  • Calibration Performed Throughout Your Campaigns
  • Custom Strategic Planning and Reporting Meet Your SLA Goals

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Our Services

GlobalLink business process outsourcing (BPO) service enables leading organizations to delegate technology-intensive processes to create continuously improving, high-performing processes over time. Our Outsourcing Services will improve your overall profit margin!

Inbound Call Center Services

Outbound Call Center Services

Chargeback Representment

  • Optimized Customer Service
  • 24/7 Customer Support
  • Onshore and Offshore Support
  • Save the Sale Driven
  • Cross-Selling and Up Selling
  • Partial/Data Cart Abandonment
  • Order Confirmation
  • Lead Generation
  • Lead Gen / Appointment Setting
  • Consumer / B2B Sales
  • 50 to 70% Win Back Rate
  • Professional Letter Responses
  • Pre-Notification Alerts
  • Reporting Made Simple
  • Manage your Alerts

Call Center Sales Verification

Email and Chat Support

Fraud Protection

  • Don’t Pay for a Bad Sale Again
  • Fraud Protection
  • 100% Feedback on your Call Center Sales
  • Customer Reporting
  • 24/7 Support Hours Available
  • Advanced Ticketing Systems
  • Fast and Easy Integrations
  • Timely Responses
  • Affordable Rates
  • Integrated Protection Options
  • Gateway Concierge Services
  • Up Sell / Cross Sell
  • 24/7 Monitoring Services
  • Sales Verification

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Contact GlobalLink BPO

To inquire about any of our services, contact us by phone or e-mail. We are available 7 days a week for your convenience.

Email: sales@GlobalLinkbpo.com

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